Tag Archives: outsourcing
When will 911 answer?

Is Comcast Outsourcing Everything?

  Comcast may have reached the logical conclusion of outsourcing: Outsource everything not yet outsourced. Comcast’s toll-free number is often answered in the Philippines as, “Hello, this is Comcast’s National Call Center.” The operators say they do not have the address or phone number for Comcast corporate headquarters in America. HQ was last seen in […]

Read full story Comments Off on Is Comcast Outsourcing Everything?
CITI CANCELS ANOTHER FEE

CITI CANCELS ANOTHER FEE

But Forgets Who Bailed Them Out This time around Citi quickly agreed to drop another attempt to collect an $85 Annual Fee for another of my Citi charge cards. It took just two toll-free calls and involved three operators in just 12 minutes to accomplish the objective. That’s $170 in dropped fees so far this […]

Read full story Comments { 1 }
Optimization WordPress Plugins & Solutions by W3 EDGE