AT&T’s concern “security” of overseas call centers Tweet
Tag Archives: outsourcing
Comcast Service: Overwhelmed, Understaffed
If you are a Comcast customer, I hope you don’t need customer service Tweet
Consumerist Ideas For President Obama
Dare consumers hope for real change this time? The President recently asked CEOs of top American corporations for new ideas for his second term. Will they include moving jobs back to America? Or ways to help consumers? If the CEOs let him down, here are new ideas 1. Change the Department of Agriculture’s mission from […]
Outstanding Customer Disservice Award
¤ CUSTOMER SERVICE DEPARTMENT RULES¤ Before entry, you must: Prove you tried to use our website first. Speak softly and carry no sticks. Make no threats. Abandon all hope. After exit, you will cooperate: […]
Remote Customer Disservice* for my Remote
Comcast knows the value of outsourcing The Caribbean Comcast telemarketing operator confirmed my Comcast remote device (made in China) was dead because fresh batteries did not light it up. Service solution: Bring it to and swap it at a local Comcast center. I asked “Which NJ Comcast is near Montclair?” Starting with the A’s, he […]
Where Have My Sardines Been?
They arrived after a 15,000 mile journey My “wild sardines” were “sustainably caught” along the California coast. After being captured, the “Delicious meaty portions [were] cleaned and scaled.” And they were tasty. But there is just one nagging detail squeezed into “mice type” between four other lines hidden away on a carton flap. The sardines […]
American Girls for Sale
Over 40 To Choose From Shoppers! Young American girls are available for Christmas! Would your little girl welcome a new sister? One who will always be a pal, never a sibling rival? The new kid arrives bright-eyed and beautiful, ready for fun. She can be endlessly outfitted before or after arrival, including extra clothes and […]
Why Don’t ZWILLING Peelers Peel?
Suggestion for New Market Possibility My email to ZWILLING Henckels: Your peeler would easily win a peeler contest based on looks. There has never been a peeler as beautiful as yours. When people see our ZWILLING peeler, they want to know where I got it. They also wonder, “Why do you keep it on your […]
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Dr. Seuss Turned Down Ronald Reagan
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FedEx Wins DIBY Award
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Mutual Benefits Joins GCC of C
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Citi Is Mad at Judge Rakoff
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Questions For Melania
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What Is God Telling Todd Akin?
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Romney: Yachts For The Navy
- Sophisticated Robo-Campaigns Ahead
- Sophisticated Robo-Campaigns Ahead
- Christie Is Finally Finished
- Trump’s Ten Commandments
- What Should Yale Do About Kavanaugh?
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United’s Possibly Priority Luggage and Lesser-First Class Services
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Hype Will Upset Pharma
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
Why This Blog?
My name is Charles Selden. I write this blog for consumers who have been abused by corporations. Like you.
Me?…abused?
That’s right. Abuse is not confined to children, spouses, the elderly, or baseball umpires. The most regularly abused person is the American consumer. It has gone on so long that most people accept it as “just the way things are” and are sure nothing can be done about it. You have been abused as a consumer--unless within the last 12 months you have not shopped for food, called a toll-free number for technical assistance, tried to find “your question” in a list of FAQs, bought an appliance or computer, eaten out, booked a flight, watched cable TV, taken a vacation, used a credit card, paid a medical bill, bought an item on the Internet or purchased a cashmere sweater. If all of your purchases and calls for help ended happily, you are either exceptionally lucky or a wee bit delusional. The fact is abuse of consumers is profitable for corporations, although abuse is not a word they would use.
There’s no shame in being a consumer abused by a corporation. The shame is that more consumers do not fight back when abused. That’s where this blog comes in.
I’ve been a consumerist for more than four decades. I look forward to corporate abuses, especially the compensation and fun parts. The corporations do their part and I do mine. This blog chooses a few of the “better” episodes to amuse and instruct consumers. The blog will not urge you to join a movement or contribute to a cause. Indeed, it is absolutely not about trying to change what corporations do to consumers. Why spoil a good thing?
As for my Manifesto, it owes a lot to Thomas Jefferson’s Declaration of Independence. He used the word abuses to describe what King George and his cohorts were doing: “a long train of abuses…to reduce them under absolute Despotism.” Corporations treat consumers that way.
To see how I fight back, try my blog for a while. Laughter is good for your spirit and getting compensation for abuses is good for your bottom line.
Portraits by Mike Peters
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