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Outstanding Customer Disservice Award
by Charles Selden on March 14, 2012 in Consumerist Takeaway, Outstanding Customer Disservice (OCD)

Is Comcast Outsourcing Everything?
by Charles Selden on August 15, 2011 in Outsourcing
Comcast may have reached the logical conclusion of outsourcing: Outsource everything not yet outsourced. Comcast’s toll-free number is often answered in the Philippines as, “Hello, this is Comcast’s National Call Center.” The operators say they do not have the address or phone number for Comcast corporate headquarters in America. HQ was last seen in […]

DID THE BIRDS BLOCK COMCAST’S SIGNAL?
by Charles Selden on May 20, 2011 in Consumerist Takeaway
Problem: Comcast phone service inexplicably stopped. My theory: A flock of birds blocked Comcast’s Internet phone service in April. Comcast’s Theory: A “system problem.” My explanation had a clearer cause-and-effect than theirs, but their theory led to $200 compensation for the service failure. So it was OK. When I tried to pick up messages from […]
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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Charles Selden: Hope my post was helpful....
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