CVS/Caremark policies illustrate CVS disdain for consumers. Tweet
COMCAST PAYS UP IF SERVICE FAILS
by Charles Selden on July 30, 2013 in Breaking News, Consumerist Takeaway
Comcast gave me another because I asked for it. No ask,not get. Tweet
Will Comcast Switch CDA to PODA?
by Charles Selden on June 8, 2013 in Complaints
Comcast Directory Assistance needs new name Tweet

AT&T AutoPay Is “Jumpy”
by Charles Selden on May 28, 2013 in Customer Service
AT&T AutoPay is jumpy. Tweet
Letter From A Reader With A Schwinn
by Charles Selden on April 30, 2013 in Consumerist Takeaway
Hello Mr. Selden, My name is Lee Belding, age 14, and I have recently purchased a copy of your book, The Consumerist Manifesto Handbook. I completely loved the book. This is the best book I have ever read; well actually this is the only book I have ever read without being forced to! I […]

Criminals Are Good At Customer Service
by Charles Selden on April 10, 2013 in Breaking News
Some customer service agents have experience corporations want Tweet
Comcast Service: Overwhelmed, Understaffed
by Charles Selden on February 10, 2013 in Consumerist Takeaway
If you are a Comcast customer, I hope you don’t need customer service Tweet

Be Cool During ADT Alarm Event
by Charles Selden on December 14, 2012 in Consumerist Takeaway
Part One: The Current ADT Script Your ADT alarm starts shrieking at ear-piercing decibel rates. Did you mistakenly set it off? Has a burglar arrived? Do you smell smoke? Have vandals stormed the gates? Do you want ADT to send the cops or stop the cops? Whatever, be cool before you call ADT. Be ready […]

Citibank Gets My Help
by Charles Selden on June 7, 2012 in Uncategorized
Will Citi compensate me for helping? FAX to Kendall Stork, Head of Citibank Customer Care (June 7): You have my sympathy. Citibank’s top management in New York exiled Citi Customer Care and you to the Dakotas. Do they ever visit in the winter? Or keep you up to date on their changes to credit […]

Need Better Service from CVS/Caremark?
by Charles Selden on February 29, 2012 in Consumerist Takeaway, Customer Service
Guess who decides whether you get your prescriptions… Why did my 2 prescription refills not arrive? The CVS/Caremark system’s Auto-Voice promised the RXs would arrive in 7-10 days. 14 days later, CVS Auto-Voice said both were cancelled. CVS/Caremark toll-free systems push […]
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
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