Tag Archives: Comcast
Remote Customer Disservice* for my Remote

Remote Customer Disservice* for my Remote

 Comcast knows the value of outsourcing The Caribbean Comcast telemarketing operator confirmed my Comcast remote device (made in China) was dead because fresh batteries did not light it up. Service solution: Bring it to and swap it at a local Comcast center. I asked “Which NJ Comcast is near Montclair?” Starting with the A’s, he […]

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When will 911 answer?

Is Comcast Outsourcing Everything?

  Comcast may have reached the logical conclusion of outsourcing: Outsource everything not yet outsourced. Comcast’s toll-free number is often answered in the Philippines as, “Hello, this is Comcast’s National Call Center.” The operators say they do not have the address or phone number for Comcast corporate headquarters in America. HQ was last seen in […]

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MEET COMCAST BOB

He’s Here To Help My recent post wondering if birds blocked Comcast’s satellite transmissions attracted the interest of Comcast Bob. (That’s what he calls himself.) He contacted me via Twitter to say he is there for me if I have more Comcast problems. In other words, he is looking out for me on behalf of […]

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DID THE BIRDS BLOCK COMCAST'S SIGNAL?

DID THE BIRDS BLOCK COMCAST’S SIGNAL?

Problem: Comcast phone service inexplicably stopped. My theory: A flock of birds blocked Comcast’s Internet phone service in April.  Comcast’s Theory: A “system problem.”  My explanation had a clearer cause-and-effect than theirs, but their theory led to $200 compensation for the service failure. So it was OK. When I tried to pick up messages from […]

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Comcast Wins OVERCOME BY COMPLEXITY Award

Comcast Wins OVERCOME BY COMPLEXITY Award

The first ever Consumerist Manifesto Corporate Award  for OVERCOME BY COMPLEXITY goes to….Comcast, the cable company on its way to becoming a broadcaster before it keeps all those promises it made to become a cable caster: Quality programs, no commercials, channel choice, and low costs consistent by legal status as a “near monopoly.” In 2010 […]

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Comcast and NBC Universal Merger Approved

FCC approval is a positive development for consumerists: Comcast, already in the Too Big To Succeed Class, is a consumerist target when it fails to show what it says is ready to be shown. When Comcast aired HBO The Pacific series, the “On Demand” screen showed an episode as ready to be seen a week […]

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