Forget the excuses for not easily reaching or getting the level of service promised. Tweet
Customer Disservice at Post-Christmas
by Charles Selden on January 24, 2015 in Consumer Comp, Consumerist Takeaway, Customer Service
Comcast Is Bothered, But Not Bewildered
by Charles Selden on April 25, 2014 in Categories, Newsmakers
The Comcast merger with Time Warner is “necessary and good”? Tweet

Comcast Now In Pursuit of FCC
by Charles Selden on February 13, 2014 in Breaking News
Comcast is getting ready to acquire the FCC Tweet
COMCAST PAYS UP IF SERVICE FAILS
by Charles Selden on July 30, 2013 in Breaking News, Consumerist Takeaway
Comcast gave me another because I asked for it. No ask,not get. Tweet
Will Comcast Switch CDA to PODA?
by Charles Selden on June 8, 2013 in Complaints
Comcast Directory Assistance needs new name Tweet

Comcast Wins “Fly The Flag Proudly Award”
by Charles Selden on April 2, 2013 in Awards Update, Categories
Comcast wins a dubious distinction award Tweet
Comcast Service: Overwhelmed, Understaffed
by Charles Selden on February 10, 2013 in Consumerist Takeaway
If you are a Comcast customer, I hope you don’t need customer service Tweet

Comcast’s Protection Racket
by Charles Selden on May 7, 2012 in Consumerist Takeaway
Beat the Hidden-and-Delayed Fee Remember how The Mob once sold “protection”? Offered deals “too good” to refuse? Comcast has modernized the old protection racket: The Comcast Protection Plan replaces rough stuff with the hidden-and-delayed fee: If a non-protected consumer has a problem with Comcast cable TV reception, a techie visit starts with a $28 fee. […]

Comcast Asks Me To Risk My Life
by Charles Selden on April 22, 2012 in Consumerist Takeaway, Customer Service
COMCAST Better At Detecting Than Correcting To fix its latest pixilation problem, COMCAST wants me to climb a two-storey ladder, find a way up a steep slate roof and check the third floor COMCAST cable connection. Last week two COMCAST technicians were needed to install the connection. (One held the ladder steady.) On Friday this […]
Outstanding Customer Disservice Award
by Charles Selden on March 14, 2012 in Consumerist Takeaway, Outstanding Customer Disservice (OCD)
¤ CUSTOMER SERVICE DEPARTMENT RULES¤ Before entry, you must: Prove you tried to use our website first. Speak softly and carry no sticks. Make no threats. Abandon all hope. After exit, you will cooperate: […]
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
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