Forget the excuses for not easily reaching or getting the level of service promised. Tweet
Tag Archives: Comcast
Comcast Is Bothered, But Not Bewildered
The Comcast merger with Time Warner is “necessary and good”? Tweet
COMCAST PAYS UP IF SERVICE FAILS
Comcast gave me another because I asked for it. No ask,not get. Tweet
Will Comcast Switch CDA to PODA?
Comcast Directory Assistance needs new name Tweet
Comcast Service: Overwhelmed, Understaffed
If you are a Comcast customer, I hope you don’t need customer service Tweet
Comcast’s Protection Racket
Beat the Hidden-and-Delayed Fee Remember how The Mob once sold “protection”? Offered deals “too good” to refuse? Comcast has modernized the old protection racket: The Comcast Protection Plan replaces rough stuff with the hidden-and-delayed fee: If a non-protected consumer has a problem with Comcast cable TV reception, a techie visit starts with a $28 fee. […]
Comcast Asks Me To Risk My Life
COMCAST Better At Detecting Than Correcting To fix its latest pixilation problem, COMCAST wants me to climb a two-storey ladder, find a way up a steep slate roof and check the third floor COMCAST cable connection. Last week two COMCAST technicians were needed to install the connection. (One held the ladder steady.) On Friday this […]
Outstanding Customer Disservice Award
¤ CUSTOMER SERVICE DEPARTMENT RULES¤ Before entry, you must: Prove you tried to use our website first. Speak softly and carry no sticks. Make no threats. Abandon all hope. After exit, you will cooperate: […]
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Dr. Seuss Turned Down Ronald Reagan
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FedEx Wins DIBY Award
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Mutual Benefits Joins GCC of C
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Citi Is Mad at Judge Rakoff
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Questions For Melania
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What Is God Telling Todd Akin?
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Romney: Yachts For The Navy
- Sophisticated Robo-Campaigns Ahead
- Sophisticated Robo-Campaigns Ahead
- Christie Is Finally Finished
- Trump’s Ten Commandments
- What Should Yale Do About Kavanaugh?
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United’s Possibly Priority Luggage and Lesser-First Class Services
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Hype Will Upset Pharma
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
Why This Blog?
My name is Charles Selden. I write this blog for consumers who have been abused by corporations. Like you.
Me?…abused?
That’s right. Abuse is not confined to children, spouses, the elderly, or baseball umpires. The most regularly abused person is the American consumer. It has gone on so long that most people accept it as “just the way things are” and are sure nothing can be done about it. You have been abused as a consumer--unless within the last 12 months you have not shopped for food, called a toll-free number for technical assistance, tried to find “your question” in a list of FAQs, bought an appliance or computer, eaten out, booked a flight, watched cable TV, taken a vacation, used a credit card, paid a medical bill, bought an item on the Internet or purchased a cashmere sweater. If all of your purchases and calls for help ended happily, you are either exceptionally lucky or a wee bit delusional. The fact is abuse of consumers is profitable for corporations, although abuse is not a word they would use.
There’s no shame in being a consumer abused by a corporation. The shame is that more consumers do not fight back when abused. That’s where this blog comes in.
I’ve been a consumerist for more than four decades. I look forward to corporate abuses, especially the compensation and fun parts. The corporations do their part and I do mine. This blog chooses a few of the “better” episodes to amuse and instruct consumers. The blog will not urge you to join a movement or contribute to a cause. Indeed, it is absolutely not about trying to change what corporations do to consumers. Why spoil a good thing?
As for my Manifesto, it owes a lot to Thomas Jefferson’s Declaration of Independence. He used the word abuses to describe what King George and his cohorts were doing: “a long train of abuses…to reduce them under absolute Despotism.” Corporations treat consumers that way.
To see how I fight back, try my blog for a while. Laughter is good for your spirit and getting compensation for abuses is good for your bottom line.
Portraits by Mike Peters
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