Watch out: Citibank has some twists and turns in the hidden fee game Tweet
Tag Archives: Citibank
Annual Citibank Ritual
Citibank tried to slip in a $95 “membership” fee Tweet
Citibank Gets My Help
Will Citi compensate me for helping? FAX to Kendall Stork, Head of Citibank Customer Care (June 7): You have my sympathy. Citibank’s top management in New York exiled Citi Customer Care and you to the Dakotas. Do they ever visit in the winter? Or keep you up to date on their changes to credit […]
CitiBank Changes Its Ways
Issues Credit Ahead Of Make-Believe Charge Each year Citibank and I have the same conversation when it tries to slip in its annual attempt to collect an $85 “membership fee” for my credit card. I say, “Cancel the fee or cancel the card” and the fee goes away. This year Citi introduced an innovation: Citi […]
CITI CANCELS ANOTHER FEE
But Forgets Who Bailed Them Out This time around Citi quickly agreed to drop another attempt to collect an $85 Annual Fee for another of my Citi charge cards. It took just two toll-free calls and involved three operators in just 12 minutes to accomplish the objective. That’s $170 in dropped fees so far this […]
CITI PAYS UP
Office Of The President Comes Through Right after yesterday’s post, CITI OWES ME MONEY, the fellow I had talked to in the President’s Office called back. He had done his homework. His research showed that my account should not have been closed by Customer Service just because I refused to pay the annual charge—and when […]
CITI OWES ME MONEY
Will Citi Pay Me? citi never pays Citi cancelled my credit card because I would not pay its annual fee. But a Citi Retention Supervisor overruled that move and reinstated my credit card minus the annual charge of $85. Result: A $52.20 credit balance. Alas, none of that avoided a DECLINE when I attempted to […]
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
Why This Blog?
My name is Charles Selden. I write this blog for consumers who have been abused by corporations. Like you.
Me?…abused?
That’s right. Abuse is not confined to children, spouses, the elderly, or baseball umpires. The most regularly abused person is the American consumer. It has gone on so long that most people accept it as “just the way things are” and are sure nothing can be done about it. You have been abused as a consumer--unless within the last 12 months you have not shopped for food, called a toll-free number for technical assistance, tried to find “your question” in a list of FAQs, bought an appliance or computer, eaten out, booked a flight, watched cable TV, taken a vacation, used a credit card, paid a medical bill, bought an item on the Internet or purchased a cashmere sweater. If all of your purchases and calls for help ended happily, you are either exceptionally lucky or a wee bit delusional. The fact is abuse of consumers is profitable for corporations, although abuse is not a word they would use.
There’s no shame in being a consumer abused by a corporation. The shame is that more consumers do not fight back when abused. That’s where this blog comes in.
I’ve been a consumerist for more than four decades. I look forward to corporate abuses, especially the compensation and fun parts. The corporations do their part and I do mine. This blog chooses a few of the “better” episodes to amuse and instruct consumers. The blog will not urge you to join a movement or contribute to a cause. Indeed, it is absolutely not about trying to change what corporations do to consumers. Why spoil a good thing?
As for my Manifesto, it owes a lot to Thomas Jefferson’s Declaration of Independence. He used the word abuses to describe what King George and his cohorts were doing: “a long train of abuses…to reduce them under absolute Despotism.” Corporations treat consumers that way.
To see how I fight back, try my blog for a while. Laughter is good for your spirit and getting compensation for abuses is good for your bottom line.
Portraits by Mike Peters
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