Quality Fade may be the reason some of your Christmas gifts are headed for returns. Tweet
Quality Fade at Post-Christmas
by Charles Selden on January 5, 2015 in Certification Waltz, Consumerist Takeaway, The Six Consumer Abuses

How Sequester Will Punish Consumers
by Charles Selden on March 5, 2013 in Breaking News
Sequester pain for consumers Tweet

Local Coffee Beans From Brooklyn
by Charles Selden on December 5, 2011 in Certification Waltz, Words Matter
Are they near the tree that grew in Brooklyn? If you think about where coffee beans are grown, Brooklyn does not spring to mind—unless you are a marketing exec at Whole Foods. Coffee and Brooklyn call up images of little coffee shops in Brooklyn, not big plantations near the Brooklyn Bridge. Whole Foods marketing wants […]

WalMart Uses NSF Certification of a Part To Certify A Whole
by Charles Selden on February 24, 2011 in Certification Waltz
The back of the Walmart package shown is from a $16 food thermometer made in China for use in an American oven. It says NSF certified. Meaning? As they master making things we once made, the Chinese will someday master use of our language describing how those things work. This thermometer was a challenge. It […]

Words That Turn On EROs
by Charles Selden on January 24, 2011 in Consumerist Takeaway
After reaching a toll-free service number, odds are you will hear about menu changes, how much you matter as a customer, and how much better things would go if you hang up and use the corporation’s website. Don’t believe any of it. Wait for connection to an ERO (Early Responder Operator). Then use special words […]
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Dr. Seuss Turned Down Ronald Reagan February 8, 2011
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FedEx Wins DIBY Award March 22, 2011
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Mutual Benefits Joins GCC of C October 4, 2011
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Citi Is Mad at Judge Rakoff November 29, 2011
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Questions For Melania June 22, 2018
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What Is God Telling Todd Akin? August 23, 2012
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Romney: Yachts For The Navy October 24, 2012
- Sophisticated Robo-Campaigns Ahead April 4, 2019
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- Christie Is Finally Finished March 1, 2019
- Trump’s Ten Commandments November 4, 2018
- What Should Yale Do About Kavanaugh? October 3, 2018
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United’s Possibly Priority Luggage and Lesser-First Class Services August 27, 2018
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Hype Will Upset Pharma August 15, 2018
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
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