Comcast Strikes Out


TO: Comcast Corporate Office Headquarters

During the final innings of the 7th game of the World Series, my Comcast TV service went down. A message on screen said it noted detection of no reception with a suggestion I check my connection. Shortly after the game ended, the picture returned without my assistance. (I listened to the rest of the game on the radio.)

Rather than my checking my connections, Comcast should check its distribution capacity. The loss of service is more likely from not having enough supply for spikes in demand. Result: Viewers like me are deprived of service by distributors like you.

When the loss occurred, I immediately called the Comcast service number. As usual, it started with “Ah, I see you are…an insider…and a most valued customer.” Then the line went permanently busy. Probably lots of people lost service and also called. I don’t know how Comcast treats non-insiders and least valued customers. I worry about what is said and done to them.

And you guys want to acquire Time-Warner? Before getting any bigger, get better by always delivering the content and service you promised. I have experienced this lack of service failure many times, especially when demand was undoubtedly high. I can understand it during a disabling storm. But to not have adequate capacity during events with predictably huge audiences is like going into battle without enough bullets.

I expect both a refund for lack of service and explanations of what went wrong with the broadcast and lack of adequate toll-free number support.

Charles J. Selden

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