The Consumerist Guy Rides Again

The perforating can opener caper

Instead of fully opening cans, my new $19 good cook hand-driven can opener made quarter-inch cuts. The blade would penetrate the top but not travel beyond the insertion. The can lid was perforated, not opened—like it had been stabbed several times by a crazed consumer. The opener was made in China for Bradshaw International in CA.

Bradshaw guarantees its good cook products to be defect-free. If a consumer is dissatisfied, Bradshaw asks that products be mailed back for replacement. It seemed unfair for me to have to send a defective can opener to Bradshaw. Instead, I called them to describe the perforation process, tell them they should send a postage-paid shipper and reimburse me for everything else, including the cost of the can.

good cook-Bradshaw said not to bother sending it back. It immediately sent a new and different model along with five other good cook products whose retail worth is over $50. As for the defective can opener, it went back to the supermarket for a cash refund of $19.

Consumerist Takeaway:  Product defects are in large supply, especially when made overseas by suppliers far from quality control enforcement. Responsible companies, like Bradshaw, will—if you reach the right people—take responsibility for problems caused. Informed consumerists should include costs of time and collateral damages, like a damaged can or expenses of returns.


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