Pressure is building on retailers to rush their stuff to the market…Abuse 2 may come along for the ride. Tweet

AT&T “Security” Explained
by Charles Selden on May 29, 2013 in Outsourcing, Words Matter
AT&T’s concern “security” of overseas call centers Tweet

Money Laundering Is A Growth Industry
by Charles Selden on August 12, 2012 in Categories, Consumerist Takeaway, Outsourcing
Consumerist’s Guide to the New Money Sanitization Industry The New York Times recently provided details about how foreign banks send their clients’ funds to American banks for money laundering: “The list of global banks… accused…of laundering foreign transactions totaling billions of dollars has been growing—Credit Suisse, Lloyds, Barclays, ING, HSBC—and now Standard Chartered.”* Is this […]

Remote Customer Disservice* for my Remote
by Charles Selden on January 27, 2012 in Consumerist Takeaway, Customer Service, Outsourcing
Comcast knows the value of outsourcing The Caribbean Comcast telemarketing operator confirmed my Comcast remote device (made in China) was dead because fresh batteries did not light it up. Service solution: Bring it to and swap it at a local Comcast center. I asked “Which NJ Comcast is near Montclair?” Starting with the A’s, he […]

Where Have My Sardines Been?
by Charles Selden on January 16, 2012 in Outsourcing
They arrived after a 15,000 mile journey My “wild sardines” were “sustainably caught” along the California coast. After being captured, the “Delicious meaty portions [were] cleaned and scaled.” And they were tasty. But there is just one nagging detail squeezed into “mice type” between four other lines hidden away on a carton flap. The sardines […]

Is Comcast Outsourcing Everything?
by Charles Selden on August 15, 2011 in Outsourcing
Comcast may have reached the logical conclusion of outsourcing: Outsource everything not yet outsourced. Comcast’s toll-free number is often answered in the Philippines as, “Hello, this is Comcast’s National Call Center.” The operators say they do not have the address or phone number for Comcast corporate headquarters in America. HQ was last seen in […]
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
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