Part One: Did you get Citi’s refund letter? Organized Crime had better watch out: Citi is in the old protection racket. The Consumer Financial Protection Bureau caught Citi in a deceptive marketing scam that added a Credit Protection “service” for Macy’s and Bloomingdale’s credit cards without cardholder prior knowledge or consent. The Cosa Nostra invented […]
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United Airlines’ Defining Moment…
United’s CEO has had a transformational moment leading to goodwill gestures for consumers Tweet
GW Bridge Closure To Make New Headlines?
If indicted and convicted, Governor Christie’s staffers should pay commuters compensation for lost wages Tweet
Customer Disservice at Post-Christmas
Forget the excuses for not easily reaching or getting the level of service promised. Tweet
Comcast Strikes Out
Comcast noted detection of no reception and made the suggestion I check my connection Tweet
Consumer Comp For BridgeGate
A Modest Proposal: Make the perps pay the victims Attention for the three days of the George Washington Bridge lane closings has focused on who did it. Yet hardly a word about compensation for losses by the victims. The closings were done hands-on by at least two Christie-appointed people. (More may follow from the ongoing […]
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United’s Possibly Priority Luggage and Lesser-First Class Services
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Gary Nelson: I just wonder what will be taking place on these "...
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Charles Selden: Hope my post was helpful....
Why This Blog?
My name is Charles Selden. I write this blog for consumers who have been abused by corporations. Like you.
Me?…abused?
That’s right. Abuse is not confined to children, spouses, the elderly, or baseball umpires. The most regularly abused person is the American consumer. It has gone on so long that most people accept it as “just the way things are” and are sure nothing can be done about it. You have been abused as a consumer--unless within the last 12 months you have not shopped for food, called a toll-free number for technical assistance, tried to find “your question” in a list of FAQs, bought an appliance or computer, eaten out, booked a flight, watched cable TV, taken a vacation, used a credit card, paid a medical bill, bought an item on the Internet or purchased a cashmere sweater. If all of your purchases and calls for help ended happily, you are either exceptionally lucky or a wee bit delusional. The fact is abuse of consumers is profitable for corporations, although abuse is not a word they would use.
There’s no shame in being a consumer abused by a corporation. The shame is that more consumers do not fight back when abused. That’s where this blog comes in.
I’ve been a consumerist for more than four decades. I look forward to corporate abuses, especially the compensation and fun parts. The corporations do their part and I do mine. This blog chooses a few of the “better” episodes to amuse and instruct consumers. The blog will not urge you to join a movement or contribute to a cause. Indeed, it is absolutely not about trying to change what corporations do to consumers. Why spoil a good thing?
As for my Manifesto, it owes a lot to Thomas Jefferson’s Declaration of Independence. He used the word abuses to describe what King George and his cohorts were doing: “a long train of abuses…to reduce them under absolute Despotism.” Corporations treat consumers that way.
To see how I fight back, try my blog for a while. Laughter is good for your spirit and getting compensation for abuses is good for your bottom line.
Portraits by Mike Peters
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