Comcast turns customer service into self-service Tweet
Comcast’s Secret: Overbooking
by Charles Selden on September 18, 2017 in Outstanding Customer Disservice (OCD)

Outstanding Customer Disservice Award
by Charles Selden on February 3, 2015 in Awards Update, Outstanding Customer Disservice (OCD)
Lufthansa cancelled our overseas flight but did not tell us Tweet
Comcast Strikes Out
by Charles Selden on November 6, 2014 in Complaints, Consumer Comp, Outstanding Customer Disservice (OCD)
Comcast noted detection of no reception and made the suggestion I check my connection Tweet
Outstanding Customer Disservice Award
by Charles Selden on March 14, 2012 in Consumerist Takeaway, Outstanding Customer Disservice (OCD)
¤ CUSTOMER SERVICE DEPARTMENT RULES¤ Before entry, you must: Prove you tried to use our website first. Speak softly and carry no sticks. Make no threats. Abandon all hope. After exit, you will cooperate: […]
Thermador Service Resorts To “The Window Game”
by Charles Selden on May 12, 2011 in Outstanding Customer Disservice (OCD)
CUSTOMER SERVICE DEPARTment Abandon Hope, All Ye Who Enter Thermador Service Resorts To “The Window Game” No surprise: Last post (Thermador’s Lichtenstein Moment) uncovered other Thermador consumers with quality and service problems. Faced with more demand for service than it can handle with just one guy to fix what has broken (or exploded), Thermador Service […]

Thermador’s “Lichtenstein Moment”
by Charles Selden on May 10, 2011 in Categories, Outstanding Customer Disservice (OCD)
Our Thermador oven had its KABOOM!! Moment when a defect in the broiling coil exploded with a FLASH! BAM! WOW! that ended with a piece of coil shrapnel embedded in one of the 4 lean chops in the boiler oven. Once again we needed Thermador Service’s “Lone Ranger.” This guy has job security. He is […]

Covad Wins Outstanding Customer Disservice Award
by Charles Selden on April 1, 2011 in Outstanding Customer Disservice (OCD)
In March of 2010 AT&T decided to dump a bunch of its AT&T Worldnet/DSL consumer customers in selected markets. AT&T gave customers less than 30 days notice that they had gone from valuable customers to untouchables. Covad Communications, an important “partner” of AT&T, was given the White Knight opportunity. Covad knew about the impending abandonment […]

Cindy Becomes ATT
by Charles Selden on October 22, 2010 in Consumerist Takeaway, Outstanding Customer Disservice (OCD)
AT&T’s corporate office in Morristown NJ is a phone company office without phones. No AT&T stores or toll-free help lines have its number. AT&T’s 411 Directory Services handles a request for that number in an inventive way: It gives Cindy’s home number as an AT&T corporate number for Morristown, NJ. If called, Cindy’s answering machine […]
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Dr. Seuss Turned Down Ronald Reagan February 8, 2011
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FedEx Wins DIBY Award March 22, 2011
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Mutual Benefits Joins GCC of C October 4, 2011
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Citi Is Mad at Judge Rakoff November 29, 2011
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Questions For Melania June 22, 2018
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What Is God Telling Todd Akin? August 23, 2012
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Romney: Yachts For The Navy October 24, 2012
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United’s Possibly Priority Luggage and Lesser-First Class Services August 27, 2018
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Hype Will Upset Pharma August 15, 2018
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
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