Comcast turns customer service into self-service Tweet
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Outstanding Customer Disservice Award
Lufthansa cancelled our overseas flight but did not tell us Tweet
Comcast Strikes Out
Comcast noted detection of no reception and made the suggestion I check my connection Tweet
Outstanding Customer Disservice Award
¤ CUSTOMER SERVICE DEPARTMENT RULES¤ Before entry, you must: Prove you tried to use our website first. Speak softly and carry no sticks. Make no threats. Abandon all hope. After exit, you will cooperate: […]
Thermador Service Resorts To “The Window Game”
CUSTOMER SERVICE DEPARTment Abandon Hope, All Ye Who Enter Thermador Service Resorts To “The Window Game” No surprise: Last post (Thermador’s Lichtenstein Moment) uncovered other Thermador consumers with quality and service problems. Faced with more demand for service than it can handle with just one guy to fix what has broken (or exploded), Thermador Service […]
Thermador’s “Lichtenstein Moment”
Our Thermador oven had its KABOOM!! Moment when a defect in the broiling coil exploded with a FLASH! BAM! WOW! that ended with a piece of coil shrapnel embedded in one of the 4 lean chops in the boiler oven. Once again we needed Thermador Service’s “Lone Ranger.” This guy has job security. He is […]
Covad Wins Outstanding Customer Disservice Award
In March of 2010 AT&T decided to dump a bunch of its AT&T Worldnet/DSL consumer customers in selected markets. AT&T gave customers less than 30 days notice that they had gone from valuable customers to untouchables. Covad Communications, an important “partner” of AT&T, was given the White Knight opportunity. Covad knew about the impending abandonment […]
Cindy Becomes ATT
AT&T’s corporate office in Morristown NJ is a phone company office without phones. No AT&T stores or toll-free help lines have its number. AT&T’s 411 Directory Services handles a request for that number in an inventive way: It gives Cindy’s home number as an AT&T corporate number for Morristown, NJ. If called, Cindy’s answering machine […]
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
Why This Blog?
My name is Charles Selden. I write this blog for consumers who have been abused by corporations. Like you.
Me?…abused?
That’s right. Abuse is not confined to children, spouses, the elderly, or baseball umpires. The most regularly abused person is the American consumer. It has gone on so long that most people accept it as “just the way things are” and are sure nothing can be done about it. You have been abused as a consumer--unless within the last 12 months you have not shopped for food, called a toll-free number for technical assistance, tried to find “your question” in a list of FAQs, bought an appliance or computer, eaten out, booked a flight, watched cable TV, taken a vacation, used a credit card, paid a medical bill, bought an item on the Internet or purchased a cashmere sweater. If all of your purchases and calls for help ended happily, you are either exceptionally lucky or a wee bit delusional. The fact is abuse of consumers is profitable for corporations, although abuse is not a word they would use.
There’s no shame in being a consumer abused by a corporation. The shame is that more consumers do not fight back when abused. That’s where this blog comes in.
I’ve been a consumerist for more than four decades. I look forward to corporate abuses, especially the compensation and fun parts. The corporations do their part and I do mine. This blog chooses a few of the “better” episodes to amuse and instruct consumers. The blog will not urge you to join a movement or contribute to a cause. Indeed, it is absolutely not about trying to change what corporations do to consumers. Why spoil a good thing?
As for my Manifesto, it owes a lot to Thomas Jefferson’s Declaration of Independence. He used the word abuses to describe what King George and his cohorts were doing: “a long train of abuses…to reduce them under absolute Despotism.” Corporations treat consumers that way.
To see how I fight back, try my blog for a while. Laughter is good for your spirit and getting compensation for abuses is good for your bottom line.
Portraits by Mike Peters
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