CVS/Caremark policies illustrate CVS disdain for consumers. Tweet
Archive | Customer Service RSS feed for this section
Customer Disservice at Post-Christmas
Forget the excuses for not easily reaching or getting the level of service promised. Tweet
Comcast Asks Me To Risk My Life
COMCAST Better At Detecting Than Correcting To fix its latest pixilation problem, COMCAST wants me to climb a two-storey ladder, find a way up a steep slate roof and check the third floor COMCAST cable connection. Last week two COMCAST technicians were needed to install the connection. (One held the ladder steady.) On Friday this […]
Need Better Service from CVS/Caremark?
Guess who decides whether you get your prescriptions… Why did my 2 prescription refills not arrive? The CVS/Caremark system’s Auto-Voice promised the RXs would arrive in 7-10 days. 14 days later, CVS Auto-Voice said both were cancelled. CVS/Caremark toll-free systems push […]
Do-It-Yourself Jewish Seeded Rye Bread
What did Whole Foods do with the caraway seeds? Letter To: Whole Foods Corporate, 550 Bowie Street, Austin TX 78703 The label affixed to your bread package says ORGANIC JEWISH SEEDED RYE BREAD. It is a rye bread. I’ll take your word about it being Jewish and organic. But where are the seeds? It was […]
Remote Customer Disservice* for my Remote
Comcast knows the value of outsourcing The Caribbean Comcast telemarketing operator confirmed my Comcast remote device (made in China) was dead because fresh batteries did not light it up. Service solution: Bring it to and swap it at a local Comcast center. I asked “Which NJ Comcast is near Montclair?” Starting with the A’s, he […]
911 FAQs
911 Answers to Frequently Asked Questions Monday’s announcement of menu changes and a 911 Website have resulted in lots of questions. The top five so far: Why can’t I always get immediately connected to a 911 operator? Operators answer calls in the order received. Often there are call surges, like after snowstorms or near locations […]
911 Menu Changes
Do-It-Yourself Service Comes to 911 Hello, this is your nine-one-one emergency service. Please listen carefully as our menu has changed. Your call is important to us and we welcome feedback. After you speak with one of our operators, you can help improve emergency call service by participating in a brief survey about your experience today. […]
-
Dr. Seuss Turned Down Ronald Reagan
-
FedEx Wins DIBY Award
-
Mutual Benefits Joins GCC of C
-
Citi Is Mad at Judge Rakoff
-
Questions For Melania
-
What Is God Telling Todd Akin?
-
Romney: Yachts For The Navy
- Sophisticated Robo-Campaigns Ahead
- Sophisticated Robo-Campaigns Ahead
- Christie Is Finally Finished
- Trump’s Ten Commandments
- What Should Yale Do About Kavanaugh?
-
United’s Possibly Priority Luggage and Lesser-First Class Services
-
Hype Will Upset Pharma
-
Gary Nelson: I just wonder what will be taking place on these "...
-
Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
-
Nadia K. Faulkner: http://www.johnythegame78r2.com...
-
Ellie Esposito: Same thing happened to us. Would be nice to know d...
-
Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
-
E.A. Blair: If I claimed to be in a constant conversation with...
-
Charles Selden: Hope my post was helpful....
Why This Blog?
My name is Charles Selden. I write this blog for consumers who have been abused by corporations. Like you.
Me?…abused?
That’s right. Abuse is not confined to children, spouses, the elderly, or baseball umpires. The most regularly abused person is the American consumer. It has gone on so long that most people accept it as “just the way things are” and are sure nothing can be done about it. You have been abused as a consumer--unless within the last 12 months you have not shopped for food, called a toll-free number for technical assistance, tried to find “your question” in a list of FAQs, bought an appliance or computer, eaten out, booked a flight, watched cable TV, taken a vacation, used a credit card, paid a medical bill, bought an item on the Internet or purchased a cashmere sweater. If all of your purchases and calls for help ended happily, you are either exceptionally lucky or a wee bit delusional. The fact is abuse of consumers is profitable for corporations, although abuse is not a word they would use.
There’s no shame in being a consumer abused by a corporation. The shame is that more consumers do not fight back when abused. That’s where this blog comes in.
I’ve been a consumerist for more than four decades. I look forward to corporate abuses, especially the compensation and fun parts. The corporations do their part and I do mine. This blog chooses a few of the “better” episodes to amuse and instruct consumers. The blog will not urge you to join a movement or contribute to a cause. Indeed, it is absolutely not about trying to change what corporations do to consumers. Why spoil a good thing?
As for my Manifesto, it owes a lot to Thomas Jefferson’s Declaration of Independence. He used the word abuses to describe what King George and his cohorts were doing: “a long train of abuses…to reduce them under absolute Despotism.” Corporations treat consumers that way.
To see how I fight back, try my blog for a while. Laughter is good for your spirit and getting compensation for abuses is good for your bottom line.
Portraits by Mike Peters
Follow Us!