CVS/Caremark policies illustrate CVS disdain for consumers. Tweet
Customer Disservice at Post-Christmas
by Charles Selden on January 24, 2015 in Consumer Comp, Consumerist Takeaway, Customer Service
Forget the excuses for not easily reaching or getting the level of service promised. Tweet

AT&T AutoPay Is “Jumpy”
by Charles Selden on May 28, 2013 in Customer Service
AT&T AutoPay is jumpy. Tweet

Comcast Asks Me To Risk My Life
by Charles Selden on April 22, 2012 in Consumerist Takeaway, Customer Service
COMCAST Better At Detecting Than Correcting To fix its latest pixilation problem, COMCAST wants me to climb a two-storey ladder, find a way up a steep slate roof and check the third floor COMCAST cable connection. Last week two COMCAST technicians were needed to install the connection. (One held the ladder steady.) On Friday this […]

Need Better Service from CVS/Caremark?
by Charles Selden on February 29, 2012 in Consumerist Takeaway, Customer Service
Guess who decides whether you get your prescriptions… Why did my 2 prescription refills not arrive? The CVS/Caremark system’s Auto-Voice promised the RXs would arrive in 7-10 days. 14 days later, CVS Auto-Voice said both were cancelled. CVS/Caremark toll-free systems push […]

UPS Infiltrated By FedEx?
by Charles Selden on February 17, 2012 in Customer Service, Letters
Did FedEx sabotage UPS? Or did UPS do it by itself? Tweet

Do-It-Yourself Jewish Seeded Rye Bread
by Charles Selden on February 9, 2012 in Customer Service, Letters, Words Matter
What did Whole Foods do with the caraway seeds? Letter To: Whole Foods Corporate, 550 Bowie Street, Austin TX 78703 The label affixed to your bread package says ORGANIC JEWISH SEEDED RYE BREAD. It is a rye bread. I’ll take your word about it being Jewish and organic. But where are the seeds? It was […]

Remote Customer Disservice* for my Remote
by Charles Selden on January 27, 2012 in Consumerist Takeaway, Customer Service, Outsourcing
Comcast knows the value of outsourcing The Caribbean Comcast telemarketing operator confirmed my Comcast remote device (made in China) was dead because fresh batteries did not light it up. Service solution: Bring it to and swap it at a local Comcast center. I asked “Which NJ Comcast is near Montclair?” Starting with the A’s, he […]

911 FAQs
by Charles Selden on November 23, 2011 in Customer Service
911 Answers to Frequently Asked Questions Monday’s announcement of menu changes and a 911 Website have resulted in lots of questions. The top five so far: Why can’t I always get immediately connected to a 911 operator? Operators answer calls in the order received. Often there are call surges, like after snowstorms or near locations […]

911 Menu Changes
by Charles Selden on November 21, 2011 in Customer Service
Do-It-Yourself Service Comes to 911 Hello, this is your nine-one-one emergency service. Please listen carefully as our menu has changed. Your call is important to us and we welcome feedback. After you speak with one of our operators, you can help improve emergency call service by participating in a brief survey about your experience today. […]
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Dr. Seuss Turned Down Ronald Reagan February 8, 2011
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FedEx Wins DIBY Award March 22, 2011
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Mutual Benefits Joins GCC of C October 4, 2011
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Citi Is Mad at Judge Rakoff November 29, 2011
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Questions For Melania June 22, 2018
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Romney: Yachts For The Navy October 24, 2012
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United’s Possibly Priority Luggage and Lesser-First Class Services August 27, 2018
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Hype Will Upset Pharma August 15, 2018
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
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