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Thermador Service Resorts To “The Window Game”

CUSTOMER SERVICE DEPARTment Abandon Hope, All Ye Who Enter Thermador Service Resorts To “The Window Game” No surprise: Last post (Thermador’s Lichtenstein Moment) uncovered other Thermador consumers with quality and service problems. Faced with more demand for service than it can handle with just one guy to fix what has broken (or exploded), Thermador Service […]

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Thermador's "Lichtenstein Moment"

Thermador’s “Lichtenstein Moment”

Our Thermador oven had its KABOOM!! Moment when a defect in the broiling coil exploded with a FLASH! BAM! WOW! that ended with a piece of coil shrapnel embedded in one of the 4 lean chops in the boiler oven. Once again we needed Thermador Service’s “Lone Ranger.” This guy has job security. He is […]

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Covad Wins Outstanding Customer Disservice Award

Covad Wins Outstanding Customer Disservice Award

In March of 2010 AT&T decided to dump a bunch of its AT&T Worldnet/DSL consumer customers in selected markets. AT&T gave customers less than 30 days notice that they had gone from valuable customers to untouchables. Covad Communications, an important “partner” of AT&T, was given the White Knight opportunity. Covad knew about the impending abandonment […]

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Now Hewlett-Packard Can Fly The Flags Proudly

Now Hewlett-Packard Can Fly The Flags Proudly

Hewlett-Packard has won the Consumerist Manifesto Fly The Flag Proudly Award. It beat competition from AT&T and Apple Computer, thanks to its aggressive cost-cutting and comprehensive outsourcing to countries where costs are lower and unions are rumors. According to high-tech industry sources, outsourcing is the American way because it keeps retail prices low, a benefit […]

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FedEx Wins DIBY Award

FedEx Wins DIBY Award

Federal Express has won the DONE IN BY DIY Award for 2010. FedEx beat back stiff competition from Covad Communications, Continental Airlines and Hewlett-Packard. In the final analysis the deciding factor was FedEx’s straight-faced insistence that customers track their own packages even when the FedEx system had misinformation. Afterward FedEx stonewalled when asked about the […]

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AT&T Wireless Wins Overcome By Technology Award

AT&T Wireless Wins Overcome By Technology Award

Thanks to its Air Card, AT&T Wireless wins the 2010 OBT. Faced with stiff competition from Federal Express, Covad Communications and the Department of the Interior, the Air Card made the difference: When AT&T 3g service slowed to a crawl, the only way to use its Air Card was to switch from 3g to 2g […]

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Comcast Wins OVERCOME BY COMPLEXITY Award

Comcast Wins OVERCOME BY COMPLEXITY Award

The first ever Consumerist Manifesto Corporate Award  for OVERCOME BY COMPLEXITY goes to….Comcast, the cable company on its way to becoming a broadcaster before it keeps all those promises it made to become a cable caster: Quality programs, no commercials, channel choice, and low costs consistent by legal status as a “near monopoly.” In 2010 […]

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Cindy Becomes ATT

Cindy Becomes ATT

AT&T’s corporate office in Morristown NJ is a phone company office without phones. No AT&T stores or toll-free help lines have its number. AT&T’s 411 Directory Services handles a request for that number in an inventive way: It gives Cindy’s home number as an AT&T corporate number for Morristown, NJ. If called, Cindy’s answering machine […]

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