Comcast turns customer service into self-service Tweet
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Fed Ex Not Ready for Christmas
Fed Ex’s tracking system is misleading consumers again Tweet
Outstanding Customer Disservice Award
Lufthansa cancelled our overseas flight but did not tell us Tweet
Comcast Strikes Out
Comcast noted detection of no reception and made the suggestion I check my connection Tweet
Outstanding Techno-Scammer Award (Part 1)
Mutual Benefits Ties For First Place Techno-scammers* seek privacy and avoid publicity. Why would they want attention to the good thing they have going? They like the scant law enforcement by federal and state consumer abuse regulators. They have perfected the art of offering “near-scams.” They are a growth industry. So many scams to choose […]
Outstanding Customer Disservice Award
¤ CUSTOMER SERVICE DEPARTMENT RULES¤ Before entry, you must: Prove you tried to use our website first. Speak softly and carry no sticks. Make no threats. Abandon all hope. After exit, you will cooperate: […]
Fly the Flag Proudly Award
Apple Wins The 2011 Award One symbol of success is missing from Apple’s corporate headquarters: The Chinese flag shown above. As it should be, the American flag proudly flies at Apple HQ in Cupertino, CA. Time now for a Chinese flag? Apple is the greatest American business success story of the 21st Century. It employs […]
American Girls for Sale
Over 40 To Choose From Shoppers! Young American girls are available for Christmas! Would your little girl welcome a new sister? One who will always be a pal, never a sibling rival? The new kid arrives bright-eyed and beautiful, ready for fun. She can be endlessly outfitted before or after arrival, including extra clothes and […]
Scam of the Year Award
Award to Recognize Entrepreneurial Talent of Another Kind It is a daunting task: So many scamsters, just one award. Not enough credit has been given for the creativity, dedication and artfulness of 21st Century scamsters. To remedy that, I am starting a new award, the 2011 Scam of The Year Award in March 2012. What’s […]
Fed Ex Awards Then Suspends Me
Fickle Fed Ex Fed Ex grows departments faster than it can manage them. The departments build systems but skip the coordination part. I sent one package but billed for shipping 10. My challenge of a the bill of $440 instead of $44 started a 21st Century version of The Three Stooges At FedEx. Fed Ex […]
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Dr. Seuss Turned Down Ronald Reagan
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FedEx Wins DIBY Award
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Mutual Benefits Joins GCC of C
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Citi Is Mad at Judge Rakoff
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Questions For Melania
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What Is God Telling Todd Akin?
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Romney: Yachts For The Navy
- Sophisticated Robo-Campaigns Ahead
- Sophisticated Robo-Campaigns Ahead
- Christie Is Finally Finished
- Trump’s Ten Commandments
- What Should Yale Do About Kavanaugh?
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United’s Possibly Priority Luggage and Lesser-First Class Services
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Hype Will Upset Pharma
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Gary Nelson: I just wonder what will be taking place on these "...
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Joseph Ting: e: Fleeced by fees when you travel by Stephanie Ro...
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Nadia K. Faulkner: http://www.johnythegame78r2.com...
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Ellie Esposito: Same thing happened to us. Would be nice to know d...
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Josh Saintperle: Hmmm -- last time I called Comcast for a problem, ...
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E.A. Blair: If I claimed to be in a constant conversation with...
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Charles Selden: Hope my post was helpful....
Why This Blog?
My name is Charles Selden. I write this blog for consumers who have been abused by corporations. Like you.
Me?…abused?
That’s right. Abuse is not confined to children, spouses, the elderly, or baseball umpires. The most regularly abused person is the American consumer. It has gone on so long that most people accept it as “just the way things are” and are sure nothing can be done about it. You have been abused as a consumer--unless within the last 12 months you have not shopped for food, called a toll-free number for technical assistance, tried to find “your question” in a list of FAQs, bought an appliance or computer, eaten out, booked a flight, watched cable TV, taken a vacation, used a credit card, paid a medical bill, bought an item on the Internet or purchased a cashmere sweater. If all of your purchases and calls for help ended happily, you are either exceptionally lucky or a wee bit delusional. The fact is abuse of consumers is profitable for corporations, although abuse is not a word they would use.
There’s no shame in being a consumer abused by a corporation. The shame is that more consumers do not fight back when abused. That’s where this blog comes in.
I’ve been a consumerist for more than four decades. I look forward to corporate abuses, especially the compensation and fun parts. The corporations do their part and I do mine. This blog chooses a few of the “better” episodes to amuse and instruct consumers. The blog will not urge you to join a movement or contribute to a cause. Indeed, it is absolutely not about trying to change what corporations do to consumers. Why spoil a good thing?
As for my Manifesto, it owes a lot to Thomas Jefferson’s Declaration of Independence. He used the word abuses to describe what King George and his cohorts were doing: “a long train of abuses…to reduce them under absolute Despotism.” Corporations treat consumers that way.
To see how I fight back, try my blog for a while. Laughter is good for your spirit and getting compensation for abuses is good for your bottom line.
Portraits by Mike Peters
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