Tag Archives: outsource

Outstanding Customer Disservice Award

¤ CUSTOMER SERVICE DEPARTMENT RULES¤  Before entry, you must: Prove you tried to use our website first. Speak softly and carry no sticks. Make no threats. Abandon all hope.  After exit, you will cooperate:                                            […]

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When will 911 answer?

Is Comcast Outsourcing Everything?

  Comcast may have reached the logical conclusion of outsourcing: Outsource everything not yet outsourced. Comcast’s toll-free number is often answered in the Philippines as, “Hello, this is Comcast’s National Call Center.” The operators say they do not have the address or phone number for Comcast corporate headquarters in America. HQ was last seen in […]

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Comcast Birds

DID THE BIRDS BLOCK COMCAST’S SIGNAL?

Problem: Comcast phone service inexplicably stopped. My theory: A flock of birds blocked Comcast’s Internet phone service in April.  Comcast’s Theory: A “system problem.”  My explanation had a clearer cause-and-effect than theirs, but their theory led to $200 compensation for the service failure. So it was OK. When I tried to pick up messages from […]

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