Tag Archives: Citibank

Citibank Hides Fees and Executives

Watch out: Citibank has some twists and turns in the hidden fee game Tweet

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Annual Citibank Ritual

Citibank tried to slip in a $95 “membership” fee Tweet

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Citibank Gets My Help

Citibank Gets My Help

Will Citi compensate me for helping?   FAX to Kendall Stork, Head of Citibank Customer Care (June 7): You have my sympathy. Citibank’s top management in New York exiled Citi Customer Care and you to the Dakotas. Do they ever visit in the winter? Or keep you up to date on their changes to credit […]

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CitiBank Changes Its Ways

CitiBank Changes Its Ways

Issues Credit Ahead Of Make-Believe Charge Each year Citibank and I have the same conversation when it tries to slip in its annual attempt to collect an $85 “membership fee” for my credit card. I say, “Cancel the fee or cancel the card” and the fee goes away. This year Citi introduced an innovation: Citi […]

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CITI CANCELS ANOTHER FEE

CITI CANCELS ANOTHER FEE

But Forgets Who Bailed Them Out This time around Citi quickly agreed to drop another attempt to collect an $85 Annual Fee for another of my Citi charge cards. It took just two toll-free calls and involved three operators in just 12 minutes to accomplish the objective. That’s $170 in dropped fees so far this […]

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CITI PAYS UP

Office Of The President Comes Through Right after yesterday’s post, CITI OWES ME MONEY, the fellow I had talked to in the President’s Office called back. He had done his homework. His research showed that my account should not have been closed by Customer Service just because I refused to pay the annual charge—and when […]

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CITI OWES ME MONEY

CITI OWES ME MONEY

Will Citi Pay Me? citi never pays Citi cancelled my credit card because I would not pay its annual fee. But a Citi Retention Supervisor overruled that move and reinstated my credit card minus the annual charge of $85. Result: A $52.20 credit balance. Alas, none of that avoided a DECLINE when I attempted to […]

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