The Book

2ndEd

In The Consumerist Manifesto Handbook I show readers how to profitably combat the six corporate abuses of consumers:

Deception and Manipulation

Rush to Market

Defect Toleration                 

Outsourcing                                

Fulfillment Failure

Customer Disservice

When abused by these outrages, too many consumers resign themselves to inaction,  assuming nothing can be done.  A consumerist like me doesn’t waste time getting mad. Time should be spent getting compensation,.

My standard and solution: Products and services should be as perfect as the dollars I pay for them. If not, treat corporations the way they treat consumers.

Over the years, I have collected over $120,000 (adjusted for inflation) in cash, credits and valuable stuff of everything from fresh papayas to new transmissions to cancellation of fees. In addition to the cash, there is comedy–although the corporations aren’t  laughing. It was easy to  work comedy into the book. The Supreme Court seems to agree:  Corporations are now to be treated as people.  Have  Supreme Court justices had been shopping?

And Speaking of shopping……The 1st edition was published in 2011. Some copies may still be available from Amazon. The 2nd edition was printed  this year as an expanded paperback book and copies are still available. It will soon be  available as an ebook.  If you want notification of when the e-book version appears, signup for my blog: Use the form on the right or send me an email. Your address will not be sold, loaned, bartered, exploited or otherwise misused.

[Updated 16 Oct 2015]

 

 

 

 

 

 

 

 

 

 

 

In The Consumerist Manifesto Handbook I show readers how to profitably combat the six corporate abuses of consumers:

      Deception and Manipulation            Outsourcing

      Rush to Market                                     Fulfillment Failure

      Defect Toleration                                  Customer Disservice

When abused by these outrages, too many consumers resign themselves to inaction, as in  “What can be done? That’s the way things are.” A consumerist like me doesn’t waste time getting mad. Time is better spent going after compensation.

My standards are high: I expect products and services to be as perfect as the dollars I pay for them. And I it is OK to treat corporations the way they treat consumers. Incidentally, corporate treatment of consumers is unintentionally comical. So I my book  uses the humorous side of corporate behavior along with practical suggestions for taking effective action. Over the years I have been battling, I have collected well over $110,000 (adjusted for inflation) in cash, credits and valuable stuff.

The 1st edition was published in 2011 by Sterling Publishers. The 2nd edition will soon be available in book and e-book forms from my new publisher, IntoPrint. It will include all 60 drawings from the first edition by the talented Allison Meierding, who also did the cover shown here. The 2nd edition has a new Foreword and expands the Resources section to help consumers in the hot pursuit of compensation.

Let me know if you want email notification when the 2nd edition is available. Or sign up for my blog using the form on the right. Your address will not be sold, loaned or otherwise used for any other purpose.

[Updated 15 Oct  2014]

 

 


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