This Is Customer Service Week!


On Monday stamps.com alerted me that this is Customer Service Week. It told me by email. Why didn’t stamps.com mail that message to me? Perhaps stamps.com is unable to print stamps because it only uses Apple Computers.

Stamps.com is an “approved licensed vendor of the United States Postal Service.” It assists the Postal Service by shortening lines of people waiting to buy stamps, a process that is labor intensive at most post offices, especially since stamp vending machines are often out of stamps or out of whack. Stamps.com provides a service to let consumers print their own stamps—provided they don’t use an Apple Computer. Apple has about 10% of the market, but stamps.com was not made to work with Mac. (I am pursuing why the USPO allowed stamps.com to exclude Apple. Stay tuned.)

Rather than fully disclosing stamps.com does not work for Mac, stamps.com just lists the requirements in the fine print for Apple users to find out for themselves.

Stamps.com missed a terrific opportunity this week to make a public service announcement:

Attention Mac users: We at stamps.com feel your pain. We hope someday to
figure out how you can print our stamps with your computer.

But at least this puts Stamps.com into the running for my Outstanding Defect On Delivery Award, the winner of which will be announced in March, 2011.

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5 Responses to “This Is Customer Service Week!”

  1. StampsComCorp May 25, 2011 at 4:14 pm #

    Hi Charles,

    Stamps.com has just launched a new web-based version of our postage software. The web version now allows Mac users to easily print USPS-approved postage via a web browser like Safari or Firefox, with no software download required.

    Let me know if you have any questions.
    Thanks!
    Eric
    Stamps.com

    • Charles Selden May 25, 2011 at 4:18 pm #

      This is good news–and long overdue.

    • Charles Selden June 10, 2011 at 10:29 pm #

      If the web version now allows Mac, mine is not included. Does this mean that StampsComCorp limits Apple computers to recent purchases?

    • Charles Selden June 17, 2011 at 11:44 am #

      I tried to use the new Mac program after I read your note. Does not work. What versions of Mac does it work with?

  2. Marie Quirke September 17, 2011 at 12:23 am #

    Hello could I reference some of the material found in this site if I link back to you?

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