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Rush To Market at Christmas

Pressure is building on retailers to rush their stuff to the market…Abuse 2 may come along for the ride. Tweet

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ATTREThink

AT&T “Security” Explained

AT&T’s concern “security” of overseas call centers Tweet

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Money Laundering Is A Growth Industry

Money Laundering Is A Growth Industry

Consumerist’s Guide to the New Money Sanitization Industry The New York Times recently provided details about how foreign banks send their clients’ funds to American banks for money laundering: “The list of global banks… accused…of laundering foreign transactions totaling billions of dollars has been growing—Credit Suisse, Lloyds, Barclays, ING, HSBC—and now Standard Chartered.”* Is this […]

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Remote Customer Disservice* for my Remote

Remote Customer Disservice* for my Remote

 Comcast knows the value of outsourcing The Caribbean Comcast telemarketing operator confirmed my Comcast remote device (made in China) was dead because fresh batteries did not light it up. Service solution: Bring it to and swap it at a local Comcast center. I asked “Which NJ Comcast is near Montclair?” Starting with the A’s, he […]

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Hardcover Edition

Where Have My Sardines Been?

They arrived after a 15,000 mile journey  My “wild sardines” were “sustainably caught” along the California coast. After being captured, the “Delicious meaty portions [were] cleaned and scaled.” And they were tasty. But there is just one nagging detail squeezed into “mice type” between four other lines hidden away on a carton flap. The sardines […]

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When will 911 answer?

Is Comcast Outsourcing Everything?

  Comcast may have reached the logical conclusion of outsourcing: Outsource everything not yet outsourced. Comcast’s toll-free number is often answered in the Philippines as, “Hello, this is Comcast’s National Call Center.” The operators say they do not have the address or phone number for Comcast corporate headquarters in America. HQ was last seen in […]

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