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Citi-Scam: “Protecting” Consumers

Part One: Did you get Citi’s refund letter? Organized Crime had better watch out: Citi is in the old protection racket. The Consumer Financial Protection Bureau caught Citi in a deceptive marketing scam that added a Credit Protection “service” for Macy’s and Bloomingdale’s credit cards without cardholder prior knowledge or consent. The Cosa Nostra invented […]

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United Airlines’ Defining Moment…

United’s CEO has had a transformational moment leading to goodwill gestures for consumers Tweet

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GW Bridge Closure To Make New Headlines?

If indicted and convicted, Governor Christie’s staffers should pay commuters compensation for lost wages Tweet

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Customer Disservice at Post-Christmas

Forget the excuses for not easily reaching or getting the level of service promised. Tweet

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Comcast Strikes Out

Comcast noted detection of no reception and made the suggestion I check my connection Tweet

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The Consumerist Guy Rides Again

The can opener that perforated but did not remove can lids Tweet

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Consumer Comp For BridgeGate

A Modest Proposal: Make the perps pay the victims Attention for the three days of the George Washington Bridge lane closings has focused on who did it. Yet hardly a word about compensation for losses by the victims.  The closings were done hands-on by at least two Christie-appointed people. (More may follow from the ongoing […]

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