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Outstanding Customer Disservice Award

Lufthansa cancelled our overseas flight but did not tell us Tweet

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Comcast Strikes Out

Comcast noted detection of no reception and made the suggestion I check my connection Tweet

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Outstanding Customer Disservice Award

¤ CUSTOMER SERVICE DEPARTMENT RULES¤  Before entry, you must: Prove you tried to use our website first. Speak softly and carry no sticks. Make no threats. Abandon all hope.  After exit, you will cooperate:                                            […]

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Thermador Service Resorts To “The Window Game”

CUSTOMER SERVICE DEPARTment Abandon Hope, All Ye Who Enter Thermador Service Resorts To “The Window Game” No surprise: Last post (Thermador’s Lichtenstein Moment) uncovered other Thermador consumers with quality and service problems. Faced with more demand for service than it can handle with just one guy to fix what has broken (or exploded), Thermador Service […]

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Thermador's "Lichtenstein Moment"

Thermador’s “Lichtenstein Moment”

Our Thermador oven had its KABOOM!! Moment when a defect in the broiling coil exploded with a FLASH! BAM! WOW! that ended with a piece of coil shrapnel embedded in one of the 4 lean chops in the boiler oven. Once again we needed Thermador Service’s “Lone Ranger.” This guy has job security. He is […]

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Covad Wins Outstanding Customer Disservice Award

Covad Wins Outstanding Customer Disservice Award

In March of 2010 AT&T decided to dump a bunch of its AT&T Worldnet/DSL consumer customers in selected markets. AT&T gave customers less than 30 days notice that they had gone from valuable customers to untouchables. Covad Communications, an important “partner” of AT&T, was given the White Knight opportunity. Covad knew about the impending abandonment […]

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Cindy Becomes ATT

Cindy Becomes ATT

AT&T’s corporate office in Morristown NJ is a phone company office without phones. No AT&T stores or toll-free help lines have its number. AT&T’s 411 Directory Services handles a request for that number in an inventive way: It gives Cindy’s home number as an AT&T corporate number for Morristown, NJ. If called, Cindy’s answering machine […]

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