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CVS Growth: Too Big To Be Healthy

CVS/Caremark policies illustrate CVS disdain for consumers. Tweet

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Customer Disservice at Post-Christmas

Forget the excuses for not easily reaching or getting the level of service promised. Tweet

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ATTREThink

AT&T AutoPay Is “Jumpy”

AT&T AutoPay is jumpy. Tweet

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Comcast Asks Me To Risk My Life

Comcast Asks Me To Risk My Life

COMCAST Better At Detecting Than Correcting To fix its latest pixilation problem, COMCAST wants me to climb a two-storey ladder, find a way up a steep slate roof and check the third floor COMCAST cable connection. Last week two COMCAST technicians were needed to install the connection. (One held the ladder steady.) On Friday this […]

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Need Better Service from CVS/Caremark?

Need Better Service from CVS/Caremark?

Guess who decides whether you get your prescriptions… Why did my 2 prescription refills not arrive? The CVS/Caremark system’s Auto-Voice promised the RXs would arrive in 7-10 days. 14 days later, CVS Auto-Voice said both were cancelled.                               CVS/Caremark toll-free systems push […]

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Book Cover

UPS Infiltrated By FedEx?

Did FedEx sabotage UPS? Or did UPS do it by itself? Tweet

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No Seeds, Just Rye

Do-It-Yourself Jewish Seeded Rye Bread

What did Whole Foods do with the caraway seeds? Letter To: Whole Foods Corporate, 550 Bowie Street, Austin TX 78703 The label affixed to your bread package says ORGANIC JEWISH SEEDED RYE BREAD. It is a rye bread. I’ll take your word about it being Jewish and organic. But where are the seeds? It was […]

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Remote Customer Disservice* for my Remote

Remote Customer Disservice* for my Remote

 Comcast knows the value of outsourcing The Caribbean Comcast telemarketing operator confirmed my Comcast remote device (made in China) was dead because fresh batteries did not light it up. Service solution: Bring it to and swap it at a local Comcast center. I asked “Which NJ Comcast is near Montclair?” Starting with the A’s, he […]

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911 FAQs

911 FAQs

911 Answers to Frequently Asked Questions Monday’s announcement of menu changes and a 911 Website have resulted in  lots of questions. The top five so far: Why can’t I always get immediately connected to a 911 operator? Operators answer calls in the order received. Often there are call surges, like after snowstorms or near locations […]

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911 Menu Changes

911 Menu Changes

Do-It-Yourself  Service Comes to 911 Hello, this is your nine-one-one emergency service. Please listen carefully as our menu has changed. Your call is important to us and we welcome feedback. After you speak with one of our operators, you can help improve emergency call service by participating in a brief survey about your experience today. […]

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